We are committed to providing the best customer service possible! If there is a problem with your order please contact us immediately. We want to solve any issues that might make your experience with us unpleasant. To better serve you, we ask that you contact us directly. We want the opportunity to rectify any issues that you might have. We do Love hearing from our customers, and any suggestions you might have that can help us better serve you. We thank you for your business and look forward to hearing from you.